Forging and Executing
Strategies for Network
Operation Centers
BUSINESS
CHALLENGE
Our client is a prominent provider of online gaming solutions based in Malta. They offer live dealer games and RNG games to players across the globe. Our services were required to set-up and manage their complex network infrastructure which to include multiple components consisting of:
- Web based game interfaces and lobbies.
- A business layer for game and user handling.
- Professionally run gaming studios with live dealers adhering to Macau gaming rules and stringent operational control of professional land-based pit bosses.
SOLUTIONS
Technical:
To set-up the most viable and desirable gaming infrastructure in the industry we integrated flash-based user interfaces, downloadable applications, web application systems, database systems, content delivery systems, security systems and network systems. Given these different operational components we established comprehensive support structure to support the management of this multifaceted gaming platform complex.
The team then began working on managing the Network Operations to deliver following capabilities:
- Incident Management.
- Incident Handling.
- Vulnerability management.
- Maintenance.
- On-Demand Services.
- Change Request Management.
User Experience
The software platform also provides operators with reporting tools, an agent management system (AMS) and other tools for better acquisition and retention of online gamers.
IMPACT
Our solutions provided administrators access to web based graphical, real time and historical reports. These analytic gave insight into top traffic generating hosts and understanding the impact of applications on network bandwidth and vice versa.
CASE STUDIES
AS THE RESULTS
SPEAKS
